Adelaide Serviced Apartments - Frequently Asked Questions


Do I need to pay a deposit?

No. To guarantee your reservation you are required to provide contact particulars and valid credit card details. Reservations of 7 nights or more require a deposit of one night’s accommodation.

What if I cancel?

If you cancel within 48 hours prior to arrival, 100% of the first night’s accommodation will be charged. If you cancel outside this time you will not be charged cancellation.

What are my payment options?

Accommodation is payable in full on arrival. Acceptable methods of payment are; Credit Card, Cash or Electronic Funds Transfer (EFT). If paying by credit card please note there is a 1.5% surcharge. If you’d like to arrange payment via EFT, the payment must be received 7 days prior to your arrival. On request we will provide you with an invoice for payment.

Why do the rates vary?

Our rates are dynamic and change due to various factors such as seasonality. However, much like an airline, rates go up and down due to occupancy. So book well in advance to secure the best possible rate.

Can I check in after hours?

If arriving after hours, please contact us to make arrangement for your check in.

How many people can stay in the apartment?

Pricing for apartments is based on the maximum of occupants using existing bedding. Use of sofa beds or roll away beds are available upon request. Up to one additional person per apartment may occupy an apartment. Additional persons staying in the apartments are charged at the rate of $30.00 per night. Additional bedding is subject to availability.

Can I have my friends over?

Gatherings of 6 people or more must be preapproved by management. In consideration of other guests, no loud noise is permitted in your apartment after 10pm. Please ensure that your television and radio volumes are at a level that is considerate, so as not to disturb your neighbours. La Loft Apartments has a NO PARTY POLICY. Guests will be asked to leave the property if this policy is not adhered to – without refund.


Are there laundry facilities?

La Loft Apartments North Terrace and Unley have their own Laundry. At Mansions on Pulteney we have communal coin operated washing machines and dryers.

Can I smoke?

All our apartments are non-smoking. Smoking is permitted on the balcony with the door closed.

Is car parking available?

Mansions on Pulteney – Secure off-site parking is available to guests for a nightly fee of $25.00 and is subject to availability. The entrance to the car park is located on Rundle Street. La Loft North Terrace – Secure on-site parking is available to guests for a nightly fee of $25, it is recommended parking is booked prior to your arrival to secure a space. All other La Loft Apartments locations offer parking free of charge.

Is Wi-Fi available?

Complimentary Wi-Fi is available in-room and throughout Mansions on Pulteney and La Loft Unley. Broardband with cable connection is available for a fee at La Loft Apartments North Terrace. Various data plans are available.

Do the apartments have kitchen facilities?

All our apartments have fully equipped kitchens, including oven, microwave and fridge.

Do the apartments have a hairdryer?

Hairdryers and irons are available in the rooms.

Are pets allowed?

Pets are not permitted, with the exception of certified service animals assisting disabled guests.

What credit cards are accepted?

Credit cards accepted are VISA, MasterCard, American Express and Diners. Surcharge of 1.5% applies.

Do we supply cots?

Cots are available for a one off fee of $15, subject to availability – linen included.

How often will my apartment be cleaned during my stay?

If you have booked an unserviced rate for 7 nights or less your apartment will only be cleaned on departure. For stays of 8 nights or more your apartment will be cleaned once per week. Including a full linen change. Additional cleaning can be arranged for a fee.

On Arrival

Where do I check in?

At Mansions On Pulteney you can check in at the front desk during our office hours. At all other La Loft Apartments locations there is no allocated reception area, we offer a meet and greet service.

Can I have an early check in or late check out?

Early check in times can be requested but are not guaranteed, we will do our best to accommodate your request. Early check in depends on hotel occupancy the night before. If the room is required early, it is suggested to book the room for the prior night. Late check-outs can be requested, this may incur late check-out charges. Please contact reservations for more details on these charges.

Where is La Loft Apartments North Terrace?

Our North Terrace properties are located within the Embassy and Horizons buildings. These are Oaks branded properties. There is no allocated reception area. Our apartments operate independently. This enables us to keep our rates low and the quality high. We ask our guests not to request the services of the front desk staff as they are not La Loft employees.

What is the “Meet and Greet Service”?

There is no allocated reception area for La Loft Apartments; North Terrace or Unley. Please phone 0412 071 682 at least 60 minutes prior to your arrival and we will meet you at the property to complete your check in. Should your estimated time of arrival be later than 5pm, please ensure you contact us in advance to make arrangements to check in after hours. It is our normal practice to call you at least the day prior to your arrival to obtain an estimated time of arrival and arrange an appointment to check you in.

What is required on check-in?

On check-in we require full payment of your accommodation and any incidentals such as extra bedding, car parking etc. We also need to verify sight identification and we require valid credit card details. If you do not have a credit card, a cash bond will be required. Please enquire with reservations as to the amount.

Can I use another person’s credit card to pay for my room?

We can accept a third party payment, however an authority form will need to be completed and returned as per our policy. Please contact reservations for additional information.

How do I get from the airport to the hotel?

Adelaide International and Domestic Airport is located just 9km away and travelling time is approximately 25 minutes to the terminals by taxi. Cost is approximately $25.